Crutchfield

Crutchfield reviews

Outstanding
Outstanding: 9.5/10
310,303 customers have rated this store since 1996
Customer Certified
Crutchfield
  • Address: 1 Crutchfield Park Charlottesville, VA, 22911, UNITED STATES
  • Tel: (800) 955-9091
  • Online: advisors@Crutchfield.com

Crutchfield is one of the nation's leading Internet and catalog retailers of consumer electronics. Since its founding in 1974, Crutchfield has been a respected authority on car and home entertainment products. The people who staff Crutchfield's call centers are noted for their high integrity, product knowledge, and technical expertise. To aid shoppers, the site offers enhanced product information, unique shopping tools, multi-angle photos, product comparison charts, a detailed list of exactly what's included in the manufacturer's box, and much more. All products on the website are offered with a money-back guarantee and all orders come with free tech support.

Ordering Methods

  • Online
  • Email
  • Phone (888) 955-6000
  • Toll Free (888) 955-6000

Special Features

  • Confidential by Customer Request
  • Live Customer Service Rep.
  • Online Order Tracking System
  • Online Ordering Shopping Cart
  • Secure Ordering/Payment
  • Search on Site
  • Guaranteed Security

Delivery Methods

  • Priority Next Day Air
  • Standard Next Day Air
  • First Class Air (2-3 days)
  • Standard Ground

Payment Methods

  • American Express
  • Diners Club
  • Discover
  • Mastercard
  • Visa
  • Personal Check
  • Other Optima, Western Union Quick Collect, PayPal

Crutchfield ratings

Summary

  • Overall rating
    9.5 /10
  • Would shop here again
    9.4 /10
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Shopping experience

  • Ease of finding what you’re looking for
    9.3 /10
  • Product selection
    9.3 /10
  • Clarity of product information
    9.3 /10
  • Product availability
    9.6 /10
  • Prices relative to other online retailers
    8.8 /10
  • Design of site
    9.2 /10
  • Shipping charges
    9.3 /10
  • Variety of shipping options
    9.1 /10
  • Charges stated clearly
    9.6 /10
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After order has been received

  • Order tracking
    9.7 /10
  • On time delivery
    9.7 /10
  • Customer support
    9.5 /10
  • Product met expectation
    9.4 /10
Reviews

Customer reviews for Crutchfield

  • 10/10 Review by: steve76t

    Love Crutchfield's selection and prices. 1st purchase in quite a while, but don't need new audio equipment that often. Just like last time though, all the info I needed was easily found, questions answered and order process was smooth. I'm sure...

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  • 10/10 Review by: BOB BOOEY

    Making this purchase was a breeze!

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  • 10/10 Review by: P.

    AWESOME!!!!

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  • 9/10 Review by: Verified customer

    it is always easy to order

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  • 10/10 Review by: Verified customer

    I like Crutchfield because I know I can rely on them for support with regard to my purchases. In this increasingly complex and technological culture, I think, as an older person who is not quite as self-reliant with such things, that it's nice to...

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  • 10/10 Review by: Chad

    Extremely easy to find the right parts. Thanks!

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  • 8/10 Review by: G

    Very good with the added bundles that they give you with the speakers

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  • 9/10 Review by: Jackson

    Overall a fantastic experience ordering from Crutchfield. I will likely come back with any future vehicle needs.

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  • 10/10 Review by: Jimbo

    Great prices, easy to see what I needed, detailed installation instructions included - couldn't ask for more.

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  • 10/10 Review by: Iamrion

    I embarked on the confusing journey of replacing my stereo for the first time. No one was of any help. Except when I found crutchfield I didn't need any help. They told me everything I would need to make this baby work again. Thanks for that! Oh and...

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